Delta Air Lines announced last week a new service that allows cargo customers to use approved GPS tracking devices in express and premium products, in order to track high-value and time-sensitive shipments. This new service will be offered on all mainline flights in Delta’s global network, and will be expanded to include Delta Connection carrier flights in the near future.
“With the addition of support for GPS tracking, Delta continues to offer our customers key products and services that complement our world-class network,” said Neel Shah, senior vice president and chief cargo officer, Delta Cargo. “With the option of greater visibility throughout the entire shipment lifecycle, we expect customer response to grow rapidly.”
GPS tracking devices enhance Delta’s current product offering, providing customers the opportunity for greater visibility on shipments they deem high-value, such as human organs, movie films, pharmaceuticals or technological prototypes.
GPS tracking supplements the significant investment Delta has made in warehouse and planeside scanning. It provides customers an additional layer of reliability and transparency in monitoring their shipment through every step of the shipment lifecycle. While the tracking devices will be supplied by customers, Delta Cargo’s call centers will also be equipped with tracking technology to monitor the status of GPS-equipped shipments and closely coordinate with customers.
Delta Air Lines wants pet owners to feel more at ease flying with their furry friends and has introduced new GPS pet-tracking technology. The GPS device is manufactured by British Columbia-based Sendum, and is used to track a range of sensitive shipments for which knowing the exact location and environmental conditions in real-time is critical.
Traveling with pets is stressful, both for the pet owner and the pet. Losing a cherished companion during a trip can be traumatic. It’s also vital to airlines’ businesses to know the status of pets in transit and to avoid situations where their passengers have to suffer such a loss. While US Department of Transportation statistics show an overall reduction in the number of pets who have died or been lost when traveling by air, these statistics depended largely on voluntary complaints filed by owners until last summer. On July 2014, the US DOT announced a revision to its regulations which requires more comprehensive data gathering. The revision also helps protect breeders whose animal cargo was not previously included in these statistics.
“This was an upgrade of an existing GPS tracking product offering available since 2012 for shipments made via Delta Cargo,” Durrant tells us. “The device is available for many other shipments as well – it’s not just for live animal shipments.”